Retail Store Manager - (Cherry Hill, NJ)

Family-owned FlynnO'Hara Uniforms is a Philadelphia-based supplier and retailer of premium school uniforms, gym wear, and medical apparel. Founded in 1972, we are proud to offer our team members competitive pay, flexible scheduling, and a welcoming, team-oriented work environment.

Our Chery Hill, NJ retail location is currently seeking a Retail Store Manager. In this role, you will oversee the daily operations of the store, lead the team, and ensure an exceptional customer experience while driving sales and profitability.

Duties & Responsibilities

The Store Manager is responsible for overseeing sales performance, store operations, asset protection, and human resources functions to deliver outstanding customer service and maximize profitability.

Key responsibilities include:

• Directing and supervising associates in sales, inventory management, cash handling, and customer service

• Creating weekly schedules to ensure adequate floor coverage within budget guidelines; reviewing and submitting timesheets and payroll documentation accurately

• Promoting exceptional customer service by ensuring associates actively greet and assist customers and by addressing customer inquiries and concerns promptly and professionally

• Monitoring inventory levels and sales trends to make timely replenishment requests and maximize fulfillment

• Leveraging product knowledge to improve employee productivity, sales performance, and service levels

• Maintaining a clean, organized, and visually appealing store; ensuring visual merchandising standards are consistently met and training associates accordingly

• Ensuring compliance with all opening and closing procedures, cash register operations, bank deposits, and daily cash reconciliations

• Proactively managing loss prevention efforts to safeguard cash, merchandise, and company property

• Reducing employee turnover by hiring qualified candidates, onboarding effectively, setting clear expectations, and providing ongoing coaching and performance feedback

• Building strong customer relationships by motivating and inspiring the team; consistently modeling key sales and service behaviors

• Maximizing email capture opportunities to support customer communication initiatives

• Traveling as needed to school events, company meetings, and off-site projects

• Preparing for and overseeing physical inventories, receiving merchandise, and reporting discrepancies

• Ensuring compliance with all company policies, procedures, and applicable laws

• Performing other duties as assigned

Qualifications

• College degree in business or a related field preferred

• Minimum of 4 years of retail experience preferred

• At least 2 years of management or supervisory experience

• Bilingual (Spanish) preferred, but not required

• Proficiency with Windows-based software, including Microsoft Outlook, Word, and Excel

• Ability to analyze sales and inventory reports

• Open availability to support business needs (no late nights or Sundays required)

• Strong relationship-building skills with customers, peers, and leadership

• Confidence in decision-making and conflict resolution within a team environment

• Ability to remain calm and adaptable in a fast-paced retail setting

• Strong delegation and prioritization skills

• Proven leadership abilities with clear, effective written and verbal communication

• Ability to stand and move throughout the sales floor and stockroom for most of the day

• Physical capability to bend, kneel, lift up to 30 lbs., climb, carry, walk, and reach on a frequent basis