Customer Service Representative

Job Description

Customer Service Representative

📍 Location: 6425 Pasco Hauling – New Port Richey, FL
💰 Pay: $18.00 per hour
🕒 Schedule: Monday–Friday | 8:00 AM – 5:00 PM )

Why Choose Waste Connections?

At Waste Connections, we’re more than a waste management company—we’re a team committed to serving our communities and supporting each other. We believe in creating an environment where employees feel empowered, valued, and trusted to make a difference every day.

About the Role

As a Customer Service Representative, you’ll be the voice of our company—helping customers with their service needs and ensuring smooth operations for our drivers and teams. This role is about more than answering calls—it’s about building relationships, solving problems, and making a positive impact.

What You’ll Do

• Answer customer calls and process requests for new service, changes, or discontinuation

• Accept payments, research billing inquiries, and update account information

• Work closely with drivers and operations teams to ensure timely and accurate service

• Resolve customer issues with cost-effective, safe, and environmentally responsible solutions

What Makes You a Great Fit

• 2+ years of high-volume customer service experience

• Proficiency with Microsoft Word, Excel, and Outlook

• Excellent verbal and written communication skills

• Strong problem-solving ability and a passion for helping people

What We Offer

• Competitive Pay: $18/hr

• Full Benefits Package, including:

  • Medical, Dental, Vision Insurance

  • 401(k) with Company Match

  • Paid Vacation

• Extra Perks:

  • Employee Assistance & Mental Health Program

  • Emergency Travel Assistance

  • Prepaid Legal Plan

  • Scholarship Opportunities for Kids

  • Employee Stock Purchase Plan

  • Employee Relief Fund

  • Life Insurance & Disability Coverage

Join a team that values safety, teamwork, and community impact. Apply today and connect with your future at Waste Connections!

Waste Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.