Senior Technical Program Manager

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

Shopify's Technical Program Management team is focused on developing Shopify's products, services and platforms, anywhere and everywhere in the company: we drive execution, capability and impact. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify can combine the impact of giants with the speed of a startup. Technical Program Managers play a critical role in the successful delivery of strategic priorities, which are complex and involve many teams. As a Shopify Technical Program Manager, this is what you'll be doing:

• Ultimate responsibility for the efficient, successful and sustainable delivery of complex initiatives, encompassing all phases of program management, including creating program definition clarity
• Lead program planning, delivery and execution functions. Drive, manage and track high priority initiatives with cross discipline teams across Shopify or external partners 
• Work in a collaborative environment with engineering teams, and stakeholders in product, UX, and Data through the design, build, release phases to release quality products to merchants
• Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones 
• Identify dependencies between disparate services and dependent technical systems to enable effective program delivery
• Manage critical program adjustments, risks, dependencies and scope changes, escalate and partner with teams to triage and resolve 
• Build and develop relationships with key stakeholders to improve efficiency, effectiveness of the program, and escalate/resolve areas of opportunities/risks to leadership
• Ensure Programs/projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability

Qualifications

Successful candidates bring:

• Proven track record and passion for quickly ramping onto new programs with a founder-mindset for the programs you lead and own, along with deep technical expertise alongside your program management craft expertise
• Ability to understand technical architecture, feasibility of tech solutions in order to drive the software development process, including pros/cons or cost/benefit analyses
• Ability to successfully drive complex negotiations with diverse stakeholders
• Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences; Ability to inspire confidence in product, engineering and leadership teams.
• Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context
• Ability to gather and integrate important information, distill and synthesize ambiguous requirements to summarize program impacts and opportunities
• Cross-functional stakeholder management - experience identifying and establishing when to bring the right teams and people together to focus on the right content 
• Self-driven; You're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders
• Experience managing with highly effective program management tools and cadences

Additional Information

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