Quality Investigation Manager (Onsite)

Date Posted:

2025-11-13

Country:

United States of America

Location:

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Job Description

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Are you ready to go beyond?

What You Will Do:

The Quality Clinic is a dynamic, fast-paced, high-visibility environment requiring a Quality Investigation Manager  who can collaborate effectively, lead by influence, and drive continuous improvement.

• Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs); coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up.

• Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization.

• Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications

• Foster relationships with internal and external stakeholders.

• Publish Clinic, Escape Metrics, and Control Tower updates.

• Manage aged restricted inventory.

• Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others).

Qualifications You Must Have:

• Bachelor’s degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment

• Familiarity with the 8D investigation process.

• Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN

• Proficiency in Microsoft PowerPoint, Excel, and SAP.

• US Citizenship required due to government contracts.

Qualifications We Prefer:

• Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach.

• Knowledge of CORE tools and non-conforming material management processes.

• Project management, presentation, and strategic communication skills.

• Demonstrated ability to lead, influence, and collaborate across all levels of the organization.

Learn More & Apply Now:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accoun