Field Auto Adjuster - Queens, NY

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

You must live in Queens, NY and be willing to travel and work claims in Queens to be eligible for this role.

Company Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Under limited supervision, the Consultant II is responsible for investigating, negotiating, and settling complex property damage and liability insurance claims. The individual travels to the loss site to conduct a thorough analysis.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 

 

The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

 

The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

 

The Negotiator– You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

 

The Problem Solver–you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

 

The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Preferred Qualifications:

•    You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.

•    Proficient written and verbal communication skills to effectively interact with customers.

•    Strong attention to detail and ability to write precise and comprehensive estimates.

•    Comfortable with utilizing technology and various platforms for claims processing.

•    Excellent time management and organizational skills to manage multiple assignments effectively.

•    Valid driver's license and willingness to travel as part of the job requirements.

Notice of Licensing Requirement:

•    As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.  If applicable, you will be required to secure license(s) within 60 days of hire.

•    If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

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