Director of Palliative Care Non-Clinical

Overview

We are seeking an experienced and compassionate Director of Palliative Care Non-Clinical to join our team. This role reports directly to the VP of Palliative Care and is responsible for the overall clinical and financial operations of the Palliative Care Program. The Director ensures high standards of patient care, compliance with regulatory requirements, and operational and financial success while leading a team of dedicated professionals.

 

Key Responsibilities

• Oversee all clinical and financial operations of the Palliative Care Program.
• Establish, implement, and evaluate goals and objectives that support quality patient care and sound financial performance.
• Meet and exceed growth and development targets at the branch level.
• Manage program expenditures in a fiscally responsible manner within budget guidelines.
• Recruit, employ, and oversee qualified palliative care staff, ensuring effective delegation, supervision, and evaluation.
• Ensure compliance with state and federal regulations, Medicare guidelines, and company policies.
• Foster collaboration with Nurse Practitioners, Medical Directors, and interdisciplinary teams to deliver seamless patient-centered care.
• Represent and promote palliative care services in the community to drive growth, engagement, and awareness.
• Coordinate quality assurance and performance improvement initiatives with data collection and reporting.

Essential Functions

Primary Responsibilities

 

General Duties & Responsibilities

• Adheres to Company Policy and Procedures.
• Participates in developing strategies to meet goals and objectives, streamline site systems and processes, and follow policies and procedures.
• Assists in carrying out various human resources programs and procedures.
• Acts as a role model within and outside the Company.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about branch issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Participates in working groups, councils and committees.
• Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities.
• Recommends new approaches to effect on-going continual improvements to policies, procedures, and documentation 
• Complies with, and ensures compliance with, rules, regulations, and policies within all local, state, and federal governing agencies as well as Company policies and procedures.
• Performs other related duties as required and assigned.

Essential Functions of Position

• Demonstrates leadership through both behavior and job performance on a day-to-day basis.
• Takes actions, makes decisions and groups priorities to achieve branch clinical and operational goals.
• Manages the operations of staff in achievement of identified clinical and operational goals.
• Ensures effective and ongoing, on-the-job training of team members, evaluates and records individual performance, provides coaching and counseling, and makes appropriate developmental recommendations.
• Establishes criteria and/or work procedures to achieve a high level of quality and productivity.
• Meet or exceed budgeted revenue and site metrics on a monthly, quarterly and annual basis.
• Maintain full responsibility of the overall functions of the financial areas and cost controls, adhere to financial and accounting policies and procedures and manage expenditures in a fiscally responsible manner.
• Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review or support functions are in place. Clarifies expected behaviors, knowledge and level of proficiency by seeking and giving information and checking for understanding.  
• Recruits, selects and mentors program staff. Development and direction of employees in accordance with policies, procedures and guidelines.
• Is active in the community in promoting Empatia to help achieve business growth and brand awareness.
• Presents services in the marketplace in a manner that clearly shows how they meet needs and provide benefits.
• Cultivates and maintains strong partnerships and collaboration with Gentiva family of companies.
• Organizes information and data to identify/explain major trends, problems and causes; compares and combines information to identify underlying issues. Generates and considers options for actions to achieve a long-range goal or vision.