Client Services Administrative Assistant

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Client Services Administrative Assistant

Job Profile Title

Administrative Assistant A

Job Description Summary

Penn Vet’s New Bolton Center provides an internationally renowned standard of care to large animals. Located on a campus of 700 acres in Chester County, PA, New Bolton Center’s Widener Hospital has one of the largest caseloads of any academic large animal hospital in in the nation.

This position is located in Kennett Square, PA. No public transportation is available.

Under limited supervision, the Administrative Assistant Client Services is an essential personnel position located at the front desk and will provide exceptional customer service to external and internal clients.

Job Description

The front desk is staffed by a dedicated team 24 hours a day 7 days a week. The hours for this job require flexibility to work daytime, evenings, occasional overnight shifts, weekends, holidays and on call shifts. The nature of the work performed in this position requires excellent communication, compassion, attention to detail and the ability to multitask and manage competing priorities. Knowledge of equine and farm animal husbandry or prior experience in veterinary care is beneficial to success in this position.

Job Responsibilities

• Greet and interact professionally and in a friendly manner with all internal and external clients providing accurate information.
• Answer incoming calls including emergencies and route appropriately via switchboard.
• Process patient admissions and discharges following standards of procedures for medical records
• Facilitate efficient patient movement through the hospital’s communication system.
• Process payments for services.
• Perform additional duties that may be assigned by the supervisor

QUALIFICATIONS

H.S. Diploma or GED and 1-2 years of customer service experience required. Equine or farm animal knowledge and or working in a