Senior Associate, Executive Experience Horizontal

Senior Associate, Executive Experience Horizontal

At Capital One, we’re building a leading information-based technology company. Still founder-led, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The Executive Experience Horizontal role will serve a critically important function, supporting key initiatives in data management, measurement, and executive development. You will partner with the Executive Development team lead and the Data and Analytics lead to ensure our data and operations work is well managed and delivering key priorities. Additionally, you will get to work on project and operations work across our expanding executive development portfolio. This role is critical to ensuring that our team processes are operating effectively and efficiently in a high-visibility environment. 

Successful candidates will be skilled in managing high-quality data, are passionate about providing first-class experiences, have strong attention to detail, enjoy working in a fast-paced environment, and are able to drive bodies of work forward independently. The ability to effectively prioritize bodies of work and quickly execute across initiatives will be critical to success in this role. Candidates should be self-motivated, with strong organizational skills, attention to detail, and a passion for enabling others.

The ideal candidate for this role is...

• Curious: Someone who loves to understand how things work, identify areas for improvement, and has the drive to build their skills to move the work forward

• Problem solving: Obsesses to find pain points and driven to provide solutions that meet immediate and long term needs

• Rigorous: Understands what is required to get quality insights and results

• Bias for Action: Can assess when and how to make tradeoffs between speed and quality; motivated self-starter

• Organized: Can own and drive projects to completion, prioritizing and influencing across multiple workstreams, with the ability to identify and communicate trade-offs early

• Collaborative: Brings a positive attitude and is enjoyable to work with

• Customer focused: Able to empathize with customer needs and proposes tailored solutions to meet those needs/expectations

In this role you will play an essential function across critical projects for the Executive Experience team on our mission to accelerate the development of star executive talent and create an EC-ready pipeline. In this role you will…

• Partner with Data and Analytics Lead to create and manage systems and processes that work effectively based on customer feedback 

• Day to day management of data infrastructure and data sets enabling broader team efficiency across our recruiting, onboarding, coaching, and development workstreams

• Ensure that data moving through our system is standardized and high-quality

• Lead portfolio measurement and evaluation by leveraging our data and survey strategy to deliver dashboards and stakeholder reports

• Support the expanding executive development portfolio through event logistics support

• Manage emerging projects for our expanding executive development ecosystem

• Keep our coaching program well managed by maintaining data and reporting infrastructure around contracting, budget management, and program effectiveness

Here’s what you’ll need to be successful:

• Obsesses details and execution against a robust agenda; holds a high bar for delivering highly-polished end products, events, and experiences

• Be proactive, have a high level of initiative and ownership with an ability to manage critical systems, priorities, and timelines to ensure seamless delivery for our executive clients

• Exceptional Google Sheets skills, able to work across systems to keep data portfolio operational and well managed