Senior Event Planning Manager

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef. Apply now to start your journey in paradise!

Overview

We're seeking a creative and detail-oriented Senior Event Planning Manager to join our team! In this role, you will be responsible for coordinating all aspects of events, from initial planning to execution, to ensure that our guests have an unforgettable experience. The Senior Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event. Will be available to customers during event to solve problems and suggest alternatives to previous arrangements. They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.   If you're a natural leader, love a fast-paced environment, and thrive under pressure, then we want to hear from you!

Responsibilities

Primary Responsibilities

Event Planning & Coordination

• Oversee the detailed planning, coordination, and execution of large group meetings, conventions, and incentive events.

• Serve as the primary point of contact for meeting planners after the contract is signed, maintaining clear communication throughout the event lifecycle.

• Conduct detailed pre-convention meetings to ensure alignment between client expectations and internal departments.

• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and meeting agendas with accuracy and timeliness.

• Partner closely with Banquets, Culinary, AV, Front Office, and Housekeeping teams to ensure seamless delivery of all group requirements.

• Ensure all meeting setups, F&B functions, and room allocations adhere to client specifications, brand standards, and safety requirements.

Client Relations & Communication

• Build and maintain strong professional relationships with meeting planners and corporate clients to drive satisfaction and repeat business.

• Anticipate client needs and provide proactive solutions to ensure a successful event experience.

• Conduct post-convention meetings or follow-ups to gather feedback and address any concerns.

• Represent Frenchman’s Reef in a professional manner at all times, upholding the resort’s brand image and service philosophy.

Revenue Management & Profitability

• Maximize group revenue through effective space management, upselling of enhancements, and careful review of event profitability.

• Monitor group room blocks, attrition, and cancellation policies to minimize revenue loss.

• Review final billing with clients to ensure accuracy and timely payment.

• Collaborate with Sales, Revenue Management, and Finance to forecast and analyze group performance metrics.

Qualifications

• Bachelor's degree and/or 2+ years of hotel sales experience
• 3 years food and beverage experience
• Strong understanding of negotiation and interpretation of contracts
• Developed business communication skills, both written and verbal
• Ability to direct/motivate event planning department to meet and exceed goals
• Working knowledge of computers and Microsoft office
• Present a professional appearance and confidence
• Ability to communicate effectively with public and other Team Members
• Strong time management skills, and ability to work under pressure
• Experience with major Hospitality Sales CRM systems

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, D