Associate Account Manager - Promotional Merchandise

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Location: Atlanta, GA or Charlotte, NC

Those that live within 50 miles of a BDA office will be required to follow a hybrid work schedule, 3 days in office, 2 days from home. 

As an Associate Account Manager at BDA, you will work in conjunction with other members of a key account team to play an integral role in building and maintaining strong relationships with our clients. Your primary focus will be on understanding clients’ needs and objectives, recommending suitable merchandise solutions and programs, and ensuring the successful execution and on-time delivery of projects. You will collaborate with various internal teams to meet customer expectations and contribute to the overall growth and success of BDA while meeting your clients’ needs.

The role of an Associate Account Manager at BDA is dynamic and customer-focused. Success in this position requires a combination of sales acumen, customer service, relationship building, creativity, project management, product knowledge, organization and the ability to consistently deliver excellent experiences to clients. By fostering strong relationships and providing valuable promotional solutions, the Associate Account Manager significantly contributes to the growth and success of BDA and the clients’ marketing and branding goals.

DUTIES AND RESPONSIBILITIES

• Develop and nurture long-term relationships with existing clients
• Act as main point of contact for clients, addressing their inquiries and concerns promptly and professionally
• Understand clients’ promotional objectives, target audience, budget and deadline constraints to offer tailored promotional merchandise solutions
• Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image. 
• Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations
• Create compelling proposals & presentations that showcase the value of our products and services
• Prepare accurate and competitive quotes for clients based on their requirements
• Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams.
• Coordinate and collaborate with cross functional teams (design, logistics, purchasing etc) to deliver on spec and on time.
• Monitor client satisfaction and address any issues to ensure a high level of customer retention.
• Conduct post-order follow ups to gather feedback and assess the success of the promotional project/program
• Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts.  
• Manage contact and opportunity database and execute strategic account plans
• Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies

JOB SKILLS AND TRAITS

• Creativity and experience in merchandise. Ability to come up with out of the box, fresh new ideas
• Excellent organizational skills to manage multiple clients and orders simultaneously
• Fast paced, deadline driven multi-tasker
• Coachable and loves to learn and grow new skills
• Energetic self starter who exudes accountability, urgency and passion
• Team player 
• Strong interpersonal, communication & customer service skills to build and maintain client relationships effectively
• Familiarity with calculating financial data such as margins & discounts to ensure profitable sales results.
• Negotiation and problem-solving abilities

QUALIFICATIONS

• 1-2+ years proven experience in sales, account management, or a customer facing role.
• Proven track record of successfully managing and growing client relationships 
• Proficient in MS Office suite (Excel, Outlook, Word, Powerpoint)
• Familiarity with CRM software and other relevant tools for sales and order management. (Salesforce preferred)
• Promotional merchandise experience preferred but not required

We are pleased to share the base salary range for this position is $60,000 to $74,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills,