Spotify Online Support Advisor with Italian and English

Job Title:

Spotify Online Support Advisor with Italian and English

Job Description

Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!  

 
Would you like to be a part of a team which supports one of the biggest companies, that provides legal music streaming services? You will demonstrate excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site.  

Are you looking to have a flexible working schedule and work from home in a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!  
 
What you need to have is:

• Strong communication skills 

• Excellent Italian language skills (C1)

• Advanced level of English (B2) 

• Work experience in a customer experience center is an advantage 

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications) 

• Be organized, have decision-making and analytical skills 

• Readiness to work on shifts Monday to Sunday 

• Team player with a great positive attitude and strong interpersonal skill 

• High school education

  
What do you get from us?

• Competitive salary

• Permanent Work at Home

• Fully paid training

• Medical insurance

• Life insurance

• Performance bonus

• Internet allowance

• Meal vouchers

• Various career development opportunities

• Holiday pay

• Team and Concentrix events

• Getting a free premium account after the 3rd month

Who are we? 

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. 

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal