Senior Project Support Specialist - Astrophysics Division, NASA HQ

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ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project & Program Support Specialist to support a NASA contract in Washington, D.C.

Job Description: Provide senior-level project and program support to the Astrophysics Division within the Science Mission Directorate (SMD) at NASA Headquarters.

Responsibilities:
Web Modernization Duties
• Work as the Web Modernization lead and support SMD web modernization with APD-specific content on customer-facing websites.
• Work with SMD’s communications group to align and provide consistent messages about missions, goals, and findings, and support division direction at the SMD Web Group
• Write/update content for science.nasa.gov. and work closely with web POCs, Division Executive Officer, and others.
• Monitor APD and mission web pages, news feeds, and to maintain awareness of Division activities, goals, priorities.
• Outreach (with the larger Web Mod team) to website users and coordinate the consolidation of URLs and migration of website content to flagship URLs.
• Conduct regular meetings with Astrophysics’ Web Editors.
• Periodically meet with the broader Web Mod team to assist with website migrations.
• Meet bi-weekly with the SMD Web Division Reps team.
• Review APD internal websites to ensure accuracy of information and contents. Work with OComm to ensure that Astrophysics information on external websites is accurate and current.
• Work with OCOMM to respond to public questions from websites, students, requests for speakers.
• Attend weekly division staff meetings to get to know the personnel within and outside the division, and to note any applicable actions derived from these meetings.
• Provide quality control of the Division’s communications products such as webpages and science videos, checking for updated, factual content, and proofreading for appropriate tone, audience level, and overall quality.
• Interface with Program Executives, Scientists, and external stakeholders to facilitate effective communication and alignment with Division goals.

SharePoint Management
• Manage access requests, permission levels, etc.
• POC for SharePoint access approving.
• Update and maintain the Division “OneNASA” SharePoint site.
• Organize and maintain division documents within SharePoint.

Provide Backup Support for the following functions:
• Coordinate and provide virtual and in-person support for Division reviews, meetings, events, and cross-organizational briefings including logistics, agenda development, attendee coordination, room reservations, virtual meeting setup, in-room support during meetings (running slides, etc.).
• Track division personnel with security clearance access (secret, top secret, and top secret/SCI) and assist them in setting up classified briefings within NASA and with other DoD/DOE agencies.
• Oversee APD’s Guest Operations.
• Submit NAMS requests for Internet Access, HQ Shared Folders, HQ VPN Remote Access, Etc.
• Assist with maintenance of Division trinket box, solicit new additions; ensuring APD swag is stocked; provide stickers, posters, pins, etc., as requested.
• Support and manage domestic and foreign visitors to NASA HQ division offices by submitting requests in advance and communicating that information to the authorized escorts.
• Be an authorized escort for Foreign National visitors.
• Partner with Program Executives and Scientists, Comms, Lead Admin, and others to create robust launchbooks.
• Assist with Calendar management for Astrophysics Division leadership; including calendar resolution to ensure key meetings are covered by at least one member of the senior management team.
• Independently manage travel coordination and voucher processing for Program Executives, including invitational and international travel, ensuring compliance with federal regulations.
• Prepare travel itineraries and authorizations; process receipts and expenses for vouchers; maintain travel records.
• Prepare and route official NASA correspondence documents in alignment with NASA standards and directives.
• Order and maintain office supply inventory.
• Provide customer-facing assistance including answering phones, greeting visitors, and escorting guests to meeting locations.
• Work with NASA systems such as HAL, PAM, TRIRIGA, a