Senior Customer Success Manager, Enterprise

At Fullscript, we’re not just changing healthcare—we’re making it whole.
We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place.
Healthcare today is disconnected. We’re fixing that. Fullscript makes it easier for practitioners to treat the whole person, not just symptoms, so patients get the support they need—when they need it.
We’re building a better way—one where healthcare is connected, complete, and built for impact.
The Senior Customer Success Manager, Enterprise plays a crucial role in adopting new and optimizing existing enterprise clients on our platform. This role bridges the gap between Fullscript’s platform and the complex needs of enterprise clients, ensuring a seamless transition from assisting in the pursuit of new opportunities, and contract signing to platform adoption and subsequent optimization, ensuring that they realize the value of our solutions quickly and for the long-term. The Senior Customer Success Manager, Enterprise will contribute to Fullscript’s broader goals of delivering exceptional value to enterprise clients.
By leveraging a personalized and consultative approach, the Senior Customer Success Manager, Enterprise will help accounts align their operational goals with Fullscript’s capabilities, ensuring they see immediate value and continued growth from the platform. They will be responsible for achieving key performance metrics, including the number of prescribing practitioners, revenue goals, and ordering patients.

What You'll Do:

• Account Onboarding:
• Designing tailored onboarding strategies that address the unique needs of multi-location organizations, ensuring consistent implementation across all locations
• Position Fullscript’s value, technology, and buyer needs to multiple stakeholders (i.e., c-level executive, medical, finance, operation) via virtual and in-person discovery meetings and training
• Ensure a seamless onboarding flow from contract signing, preparing the account for growth and optimization


• Account Optimization and Growth:
• Monitor accounts for key milestones, such as platform adoption rates and revenue growth, to identify opportunities that deepen engagement and foster long-term partnerships, serving as their primary and trusted advisor
• Strategize with multiple stakeholders within the organization to sustain current growth and find new opportunities (ex. engaging new providers) and position under-utilized Fullscript features to increase value proposition and revenue


• Relationship Management and Enablement:
• Collaborating with internal (i.e. Fullscript’s executive, medical, marketing, support and data teams) and external stakeholders to create shared goals, including increasing patient engagement, streamlining workflows, and driving initial platform usage
• Coordinating training sessions for practitioners and staff, including live demos, in-depth walkthroughs, and ongoing education programs to ensure users understand and maximize the platform’s value
• Assisting with the integration of Fullscript into existing workflows, such as EHR systems, tooling, and catalog customization, while identifying opportunities for further efficiency


• Pipeline Ownership, Reporting and Insights:
• Deep understanding of current accounts in pipeline, account timelines and progress, metrics and financial overview, and challenges and risk mitigation 
• Prepare and document executive summaries and provide regular, concise updates to other departments on a weekly or monthly basis to ensure alignment and keep teams informed of the progress and successes
• Share product feedback from clients, troubleshoot issues, and escalate product requests and bugs

What You Bring to the Table:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role, specifically within enterprise-level accounts
• Understanding of the US and Canadian medical systems and an appreciation for integrative and functional medicine
• Customer-focused, strategic thinker, and possesses a strong ability to build relationships with key stakeholdersProfessionalism in speaking with key stakeholders including c-level executives and medical providers and administrators
• Proficiency in Fullscript’s value proposition and platform, and be able to deliver client-focused solutions based on customer needs
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced, multitasking environment where change is the
• Proficiency in CRM and sales software, such