Merchandise Associate- MLB Store

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to

make legends happen!

LEGENDS GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience. 

THE ROLE

The Merchandise Associate - Part Time is responsible for consistently delivering an engaging and outstanding customer service experience by combining sales, product knowledge and skills training to meet and exceed customer expectations.  As a Merchandise Associate at the MLB Store, you will play a key role in generating revenue through superior product knowledge, POS operations, loss prevention and adherence to all company policies and procedures.

ESSENTIAL FUNCTIONS

• Customer Service – Meet and exceed customer expectations and boost sales by providing an energetic and positive environment for teammates and customers
• Create an emotional connection with every customer by being a passionate and enthusiastic Legends / MLB Brand ambassador

• Sales - Complete sales transactions efficiently and accurately while adhering to cash protection procedures; welcome all available opportunities to increase individual and store performance 
•  Use selling expertise to maximize opportunities at the POS to create add-on sales and build customer loyalty
• Knowledge of store and individual targets and actively work to meet or exceed these by using all available resources
•  Proactively seek and incorporate basic core and seasonal product knowledge into a unique service approach within assigned store zones 
• Collaborate productively and respectfully with team members to meet or exceed store goals
•  Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards 
•  Handles returns and exchanges. Making sure to use these transactions as an opportunity to reinforce and enhance the customer experience
• Stock - Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Use retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor 
• Ensure adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity
• Understand and act on procedures required for reporting low stock levels, inventory discrepancies and customer product requests to management as needed
• Loss Prevention - Minimize loss by actively maintaining sales floor awareness while serving customers
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Perform other duties as assigned by supervision

QUALIFICATIONS