Sr Mgr Business Operations

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The role manages progress reporting, team metrics, performance indicators, financial results and forecasts for the Get On Net Customer Optimization team.  Reporting and progress metrics entail activity across Sales to Customer Activations and Disconnect processing.  Will meet/present to Executive level management including BU Presidents and SLT to represent the team's performance, financial, and unit results and forecasts.  Position will also work cross-functionally with other operational and support groups including AMO, Sales, A/E, Planning, Product, Service Delivery, Finance, and BPI.  Setting goals and objectives for team members for achievement of operational results.  This is a specialized role requiring deep understanding of metrics and analytics with a background in forecasting and trend analysis.  Role will also act as Chief of Staff for the Customer Optimization VP and team.

The Main Responsibilities

Performance Analysis and Forecasting including key metric dashboards

• Financial Reporting and Forecasting for completed disconnects
• Financial Reporting and Forecasting for parallel services
• Financial Reporting and Forecasting for re-rate impacts and follow on activity
• Financial Reporting of associated costs (e.g. capacity augment) and waived fees (e.g. building extensions, porting)
• Cause/Effect Analysis for Program Incentives and SPIFFS to drive increased performance
• Opportunity Analysis and Decomp
• Technical writing and communications liaison

What We Look For in a Candidate

Section Title: QualificationsQualifications

8 - 10 years related experience and 3+ years experience at manager level.

BS or BA college degree or equivalent. 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

 

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

• Benefits
• Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337264

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your cur