Senior Global Service Associate - Tax & Accounting

<h1><strong>About Us</strong></h1> <p>HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of&nbsp;operating&nbsp;internationally. We deliver a seamless experience across<strong>&nbsp;legal entity setup, global HR, payroll, compliance, tax, and advisory</strong>, enabling&nbsp;our clients to scale faster, stay compliant, and reduce risk in every market they enter.&nbsp;</p> <p>With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.&nbsp;</p> <h2><strong>Job Description</strong></h2> <p><strong>This is a remote role.</strong></p> <p>The role of Senior Global Service Associate (‘GSA’) forms the backbone of the HSP Group Customer service delivery experience.&nbsp;&nbsp;Acting as the primary contact point for our customers, the Senior Global Service Associate will perform and coordinate the delivery of accounting and tax compliance services.&nbsp;</p> <p>To be successful within this role, the Senior Global Service Associate should have solid knowledge in both accounting and tax and should have been involved in managing customer relationships.&nbsp;</p> <h4><strong>Responsibilities:</strong>&nbsp;</h4> <ul> <li>Act as the primary point of contact for clients, ensuring&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;delivery of accounting and tax services.&nbsp;</li> <li>Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.&nbsp;</li> <li>Provide guidance to clients on accounting and tax best practices.&nbsp;</li> <li>Coordinate with internal teams and local service providers to ensure timely delivery of services.&nbsp;</li> <li>Develop and maintain excellent relationships both with clients and local service providers/teams to understand their needs and provide customized solutions with a proactive approach.&nbsp;</li> <li>Support the development and implementation of new services and processes to improve the client experience.&nbsp;</li> <li>Maintain accurate records of client information and ensure all documentation is up to date and complete by leverage the Systems include but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems.&nbsp;</li> <li>Create service tickets and sense check data provided by customers and/or local service providers/teams. Monitor the status of assigned tasks and tickets, provide regular updates where required.&nbsp;</li> <li>Respond to customer ad hoc queries, ensure appropriate teams are involved in the event o