Manager, Billing Operations

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About the Role:  

Planet is seeking an experienced Billing Operations Manager.  This role is primarily responsible for timely and accurate processing of Planet’s billing and collections.  You will work with customers to identify and resolve billing issues, reconcile accounts and drive monthly collections. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

Impact You’ll Own:

• Manage Quote to Cash process including order processing, invoicing, and collections
• Monitor, track, and enforce AR department policies and procedures, identifying inefficiencies, proposing and documenting new concepts and procedures
• Review new customer billing/contract set up as well as maintenance and updates to existing customer records
• Create and review billing schedules
• Manage credit card payments and cash reconciliation
• Monitor and maintain the DSO
• Communicate directly with key customer and internal contacts to resolve past due balances
• Provide statement of accounts to customers as requested
• Careful review of all invoices before they are sent to the customers
• Manage customer portals and vendor registrations
• Follow up with Customer Success team on order fulfillment
• Run credit checks for new partners and customers
• Keep accurate and detailed customer collection notes in system of record
• Record bad debt provisions per company policy
• Manage tax exemption certificates for resellers/customers
• Assist with monthly, quarterly and yearly close processes, including preparation of month end journal entries as needed
• Prepare AR related disclosures
• Hire, train, and mentor team members including offshore team
• Assist with ad hoc reporting and projects as needed

What You Bring:

• A minimum of 4 years in a role with a similar scope 
• Experience of leading and managing teams 
• Experience with NetSuite and Salesforce
• Strong unquestionable ethics and discretion when dealing with confidential and sensitive data
• Bachelor’s degree in Accounting, Finance or other quantitative major
• Experience working effectively across internal and external organizations
• Strong verbal and written communications skills
• Highly proficient in Excel

What Makes You Stand Out:

• Ability to thrive in a high-growth environment
• Positive, get-it-done attitude and agile approach to problem solving

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Compensation:

The US base salary range for this full-time position at the commencement of employment is $70,500 - $103,100.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about t