Customer Service Representative

 

Job ID:  513957

 

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.    

 

 

 

Job Summary

 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

 

Job Responsibilities

 

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter orders into system for delivery
• Prepare quotes
• Issue credits or debits accurately when applicable
• Answer incoming calls
• Assist walk-in counter customers
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Job Requirements

 

• High school diploma /equivalent or comparable in related experience
• Detail oriented
• Data entry
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Bilingual skills: English and Spanish
• Experience in building materials industry
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

 

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