Supervisor, Office

SUMMARY: Under the direction of the Manager and/or Director, the Supervisor is responsible for the active on-going coordination of patient services throughout the medical office. Interprets and supports philosophies and policies of the Patient Services Department to all personnel.

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required, some college preferred. Minimum of two years medical group office experience including insurance billing and coding, HMO experience preferred. Previous supervisory experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Current California Driver’s License and BLS certification a plus.

 

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, memos, and to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing duties of job, employee is occasionally required to stand; walk; sit; use finger, handle, or feel objects tools, or controls reach with hands and arms; talk and hear. Employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

 

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

 

 

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

 

1. Possess strong leadership skills, good communication and problem solving skills. Demonstrate initiative and ability to follow through, and working knowledge of medical office
2. Assure department compliance with approved policies and procedures.
3. Support and cooperate with all other departments to ensure good communication for continuity of patient care.
4. Continuously evaluate and improve the systems, procedures, and methods used in accomplishing departmental Assist with Patient Care Service activities when necessary.
5. Promote good public, medical group, and inter-departmental personnel relations.
6. Prepare Establish work procedures, prepare work schedules, and expedite workflow.
7. Direct and assist staff in conflict resolution and act as an information resource.
8. Monitor use of supplies and equipment to avoid Order and approve supplies as needed.
9. Maintain employee attendance Verify employee time sheets and submit time sheets to payroll.
10. Assist and prepare annual employee performance evaluations.
11. Act as liaison between providers, staff, and customers.
12. Orient and train new Maintain and develop skill levels of current employees. Provide written and oral instruction.
13. Conducts staff meetings; employee safety training is completed every quarter and assures all employees receive proper training.
14. Site inspections and OSHA log are maintained yearly in designated areas.
15. Supervise staff in areas of employee relations, recruitment, hire, coach and termination.
16. Attend unemplo