Intern- Customer Care

Job Title

Intern- Customer Care

Location(s)

San Diego - BioLegend

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

BioLegend Inc. is a global leader in the development and commercialization of cutting-edge life science research products. Founded with a simple yet powerful mission — to advance scientific discovery and improve human health — BioLegend has grown from a small startup into a pioneering company at the forefront of immunology, cell biology, and molecular research. Today, BioLegend is proud to be a part of Revvity, a dynamic technology-driven organization committed to advancing the future of science and healthcare.

BioLegend’s Summer Internship Program

BioLegend’s 10-12-week summer internship program offers aspiring biotech professionals a meaningful, comprehensive understanding of the biotechnology industry sector at one of the world's leading producers of antibodies and reagent content development. This hands-on internship will give you the chance to develop your skills, collaborate with industry experts, and gain valuable experience in a fast-paced, research-driven environment. BioLegend interns are known for their passion, creativity, and ability to make meaningful contributions to the company.

The program will run June 16th -September 25 (depending on individual’s University Academic Calendar)

All selected interns will be required to obtain their own housing, travel, and transportation accommodations for the full duration of the internship program.

If you’re ready to be part of a forward-thinking team and take your career to the next level, we can’t wait to welcome you to BioLegend’s next internship for Summer 2025!

Internship Department Details:

            Department Name: Customer Care

            Business Function: Customer Care / Customer Service

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The BioLegend North America Customer Care team is looking for a motivated, innovative, and energetic individual to join our team. With a passion for service and eye for innovation, we are looking for someone to perform these job duties.

• Support Customer Care Department initiatives, including continuous improvement projects
• Support New ERP Implementation Projects
• Assist with order processing, accurately handling a high volume of daily orders (150-200)
• Deliver exceptional quality interactions with customers via email and phone
• Investigate inquiries and customer complaints, accurately recording and tracking them in Salesforce

Minimum Qualifications – Education and Experience

• Must be a currently enrolled student at an accredited College or University with an expected graduation date during 2026 or 2027 and pursuing a degree in Business Administration, Communication, Sales & Marketing, Sociology field.

Preferred Qualifications – Education and Experience

• Experience in a service industry, whether in Business-to-Business (B2B) or Business-to-Consumer (B2C) settings
• Strong computer skills, minimum intermediate proficiency with MS Office programs
• Data Entry Experience
• Experience with Enterprise Resources Planning (ERP) systems
• Experience with Customer Relationship Management (CRM) systems