Senior Events and Production Manager

POSITION: Senior Events & Production Manager

DEPARTMENT: Event Management

REPORTS TO:    Assistant General Manager

FLSA STATUS:    Exempt – Salary

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

POSITION SUMMARY

Under supervision of the Assistant General Manager, the Senior Events & Production Manager serves as the key liaison between clients and facility operations, overseeing the successful planning, coordination, and execution of events and productions. This role combines event management expertise with technical production skills to deliver exceptional experiences at Mayo Civic Center’s venues. The position requires senior leadership in managing personnel, advanced technical operations, settlement approval and monthly forecast contributions, and ensuring superior client service while adhering to safety and operational standards.

Essential Duties & Responsibilities

The Senior Events & Production Manager serves as the primary client liaison, guiding event planning, preparation, and execution while ensuring adherence to contracts, policies, and deadlines. Responsibilities include preparing cost estimates, monitoring event operations, addressing client concerns, and coordinating with internal departments to ensure facility readiness and client success, and acting as the senior leader within the Events and Production Departments to train, develop, and problem solve as required. The role also involves advancing and executing production for various events across multiple venues, including technical coordination, A/V production, rigging, and crew supervision in partnership with local unions. Additionally, the senior manager oversees technical systems, preventive maintenance, safety compliance, and budgeting for equipment repairs and inspections. Acting as Manager on Duty during events and addressing technical issues, the role ensures seamless event execution while adhering to safety and operational standards.

Event Coordination, Client Services, and Administration

• Serve as the primary point of contact for clients, guiding them through event planning, preparation, and execution.
• Interpret and explain contract provisions, policies, and procedures to clients.
• Prepare cost estimates, oversee billing, and ensure adherence to deadlines.
• Monitor event operations, maintain close communication with clients, and promptly address concerns.
• Organize and prioritize workload to meet stringent event schedules.
• Ensure all event details, including floor plans, room setups, and insurance requirements, are finalized.
• Provides clear, concise, and timely communication of directives to other departments to assure facility readiness and client success.
• Act as Manager on Duty during events as required.
• Other duties as assigned based on operational needs

Production Management

• Directly responsible for advancing, facilitation, and executing of production for multiple venues and genres, including arena, theatre, flat floor, sporting events, and corporate and community meetings and conventions.
• Works directly with live entertainment and corporate productions and tours to advance all technical, A/V production, rigging, facility logistics and hospitality requirements for shows in all MCC venues.
• Supervises booking and supervision of crew for events through local IATSE Union including stage setups, rigging, audio/visual, and lighting.
• Manage technical systems, such as Q-Sys, Dante Audio Networks, and ETC Paradigm controls as needed.
• Understand and operate (and be able to train staff concerning the use of) the Facilities systems including, but not limited to, mixing consoles, public address systems, inte