Subject Matter Expert - Press Digital Fleet

Description

At District Photo, our employees are the heart of our company. We are seeking a Subject Matter Expert-Digital Fleet in our Maryland factory

Job Overview

Purpose of the role

The Press SME is responsible for ensuring the internal and external customer requirements are met while driving quality and continuous improvement across District Photos’s high-volume digital print processes. Acting as the technical expert, the Press SME will research, test, and validate hardware and software solutions to support business needs and ensure global scalability. This role involves optimising Press operations, improving machine availability and reliability, and sharing expertise across production sites. Hands-on involvement in press operations, collaborative training efforts, and global support are key aspects of this position. Occasional travel is required to support the global sites.

Operational Responsibilities

• Develop and maintain SOPs to ensure consistency and clarity in processes.
• Define and communicate performance standards (e.g., speeds, feeds, weights).
• Provide practical training sessions and facilitate knowledge sharing.
• Identify and implement process improvements to enhance availability, throughput, and yield.
• Conduct root cause analyses for deviations in Digital press processes (method, machine, material, manning).
• Test and evaluate new-related solutions for internal and external customers.
• Share press-specific expertise globally, including participation in international calls.
• Generate weekly/monthly performance reports for Digital presses in the US locations.

Process & Training Responsibilities

• Create clear, actionable SOPs tailored to Digital press-specific operations.
• Simplify complex technical content for easier comprehension by various teams.
• Define evaluation methods to assess Press-related technical performance (e.g., hands-on tests, written assessments).
• Translate operational objectives into measurable performance metrics.
• Enhance skillsets of team members through effective training programs and maintain personal development as the SME expert.

Engineering & Technical Responsibilities

• Review and optimise Preventative Maintenance schedules to maximise Digital Press equipment availability.
• Standardise maintenance and repair methods for the Digital Press systems to ensure consistent quality.
• Recommend and prioritise training needs to enhance Digital Press system expertise across teams.
• Collaborate with Planning & Solutions teams on the introduction of new Digital Press equipment and processes.
• Recommend and maintain uptime kits to improve Digital Press performance.
• Adhere to Health & Safety regulations, including maintaining proper housekeeping standards.
• Maintain detailed maintenance and repair logs specific to Digital Press systems.
• Propose and implement technology upgrades related to Digital Press equipment.
• Collaborate with Production Managers to drive overall business success and operational efficiency.

Promote teamwork and knowledge sharing within the DPI framework, with a focus on Digital Press  technologies.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client’s satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out, https://vimeo.com/761869694/1b7b9d7dbf

Requirements

Skills and Qualifications

Essential

• Technical Expertise: Hands-on experience with high-volume digital press operations, troubleshooting, and maintenance
• Process Improvement: Ability to analyze press performance, identify inefficiencies, and implement continuous improvement initiatives
• Training & Knowledge Sharing: Experience in developing SOPs, training  production teams, and simplifying complex technical content
• Collaboration & Communication: Strong ability to work cross-functionally with production, engineering, and planning teams
• Problem-Solving & Analytical Skills: Experience with root cause analysis and data-driven decision-making to optimize press performance