Jobs and Careers

Service Contracts Administrator

Philips

United Statesfull_timeVerifiedPosted 8 Dec 2025

💰 $72,240/yr

About the role

Job Title

Service Contracts Administrator

Job Description

The Contract Specialist will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle.

Your role:

Evaluate and apply contract price adjustments tied to inflation indices such as the Consumer Price Index (CPI). Interpret contract language to confirm when adjustments are permitted and follow the standard annual cadence.
Identify which contracts and specific line items are eligible for CPI-based changes. Maintain clear eligibility criteria and documentation to ensure compliance and audit readiness.
Calculate updated prices using agreed formulas and source indices; prepare revised price schedules and formal amendment documents for execution. Partner with stakeholders to secure required approvals before release.
Draft and deliver customer communications that explain the change rationale, effective dates, and required customer actions. Track acknowledgments, respond to inquiries, and maintain a professional, service‑oriented tone.
Proactively contact customers to obtain updated purchase orders and clear billing holds, working a collections‑style queue with persistence. Confidently de‑escalate difficult conversations and drive timely purchase order updates and payments.

You're the right fit if:

You’ve acquired 3+ years of sales support experience.
Your skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.
You have at least a bachelor’s degree in business or a related field.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You excel at delivering outstanding customer experiences and driving operational excellence under tight deadlines. Skilled at adapting to new responsibilities, collaborating effectively, and making confident decisions within established policies, you also demonstrate strong interpersonal and organizational abilities. In addition, you bring proven capability to engage with frustrated or upset customers professionally, de‑escalate tense conversations, and secure updated purchase orders through clear, empathetic communication and persistence.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.