Senior Manager, LMS and Learning Operations

Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, and a diverse pipeline of early- to late-stage assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn.

Job Overview

We are currently seeking a dynamic, highly motivated, and experienced individual for the position of Senior Manager, LMS and Learning Operations. Our ideal candidate will be a high-achieving, enthusiastic professional who has significant success with implementing and managing a Learning Management System (LMS).   Subject matter expertise in creating, updating and maintaining curricula, events and training sessions within an LMS is required.  Able to lead and work collaboratively with internal and external stakeholders while driving continuous improvement and providing insights and expertise.

This position reports to the Executive Director of Learning and Organizational Development.

RESPONSIBILITIES:

LMS Management:

• Partner on implementation and platform development of new LMS (Cornerstone), including recommending functional design processes and configuration.
• Lead change efforts related to new LMS launch and user adoption, including new user training, admin training, launch materials and new programs.
• Administer and maintain the LMS, managing Learning Content – Creating/updating/archiving different types of Learning Activities like curricula, courses, ILT Classes, etc.
• Ensure proper tagging, metadata, and categorization to enhance the discoverability of learning content.
• Monitor and analyze LMS usage, maintain reporting, ensuring it meets compliance requirements as well as providing regular reports to stakeholders
• Troubleshoot and work with IT to resolve any L1 support technical issues related to the LMS and content.
• Oversee day-to-day LMS operations, i.e., managing company-wide training inventory, Libraries, work with stakeholders to determine role/audience/org-based assignments, address L1 tickets regarding assignments and registration issues & functional questions.
• Review release notes during upgrades to identify new/impacted functionalities, conduct testing, document changes and release notifications to end users when necessary.
• Draft company wide communications regarding functionality/navigational changes during upgrades, coordinate with IT and other business admins for reviews.
• Design notification templates for training assignments, reminders, overdue etc.
• Oversee requests for content updates from functional stakeholders
• Design customized content using content authoring tools like Cornerstone Create Tool, Brainshark, articulate 360 etc., export and create off-the shelf content in LMS.
• Act as centralized admin, provide guidance and training to other departmental functional admins on LMS and content authoring tool functional capabilities, business processes.
• Partner with internal teams – IT, HR, Quality, and Compliance to ensure employee training is available and completed in a timely fashion.
  • Oversee alignment with objectives, policies and SOP’s.
  • Partner with stakeholder groups to provide usage reports that align with business objectives
  • Uploading of content and assignment to requested audiences
• Ability to identify and analyze the completion metrics to increase effectiveness and participation and continue to build the brand and drive adoption of our current and future Learning Management Systems.
• Create engaging, personalized learning content and services based on learner’s talent profile, skills, interests and previou