Senior Instructional Designer/Program Manager

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The Senior Instructional Designer/Program Manager leads the implementation of a structured onboarding program and develops training experiences to support continuous learning across the team. They design and execute onboarding for new hires while also collaborating with project teams to build client-facing training curricula for both small and large-scale projects. This role balances strategic program development with direct contributions to client delivery.

This role is pivotal to successfully executing new hire experiences while also ramping up and learning the Mavens business. The Onboarding Experience Manager plays a key part in developing both internal team training and client-facing education, ensuring alignment with business needs and driving impactful learning experiences.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully facilitated learning experiences, mentorship, and skill-building activities that prepare new hires for client delivery
• Created scalable onboarding content and tools for various roles across the Delivery team
• Mentored a group of new hires through their onboarding experience
• Partner with project teams to design and deliver effective client-facing training materials tailored for both small and large projects
• Developed a strong competency with Maven’s products with an ability to explain the values and use cases behind each product 
• Establish success metrics and feedback loops for training programs
• Tracked improvements in new hire ramp time, training satisfaction, and client outcomes related to education initiatives

You will accomplish these outcomes through the following responsibilities…

• Delivering structured onboarding experiences for new hires
• Design and implement continuous learning opportunities, including workshops, role shadowing, and self-paced learning tracks
• Partner with project teams to design and deliver client training strategies and materials that support project success and user adoption
• Collect and analyze feedback from participants and stakeholders to continuously improve onboarding and training programs
• Support the scaling of training programs by building repeatable frameworks and documentation
• Working directly with clients to deliver end user training

What you bring to Komodo Health (required):

• Eagerness to learn, adapt, and actively engage with new technologies and challenges
• Service-oriented; not above rolling up your sleeves to dive in anywhere necessary 
• Problem-solving and time management skills with exceptional attention to detail
• Written and verbal communication skills, effectively engaging with both internal teams and direct customer interactions
• Demonstrated success in fast-paced, creative work environments
• Excellent multitasking and prioritization abilities, capable of handling tasks related to multiple customer engagements at the same time
• Some experience working within the Salesforce ecosystem and desire to purchase additional, relevant certifications and applicable learning opportunities

Additional skills and experience we’ll prioritize:

• BA or BS strongly preferred
• 2+ years of Instructional Design Experience
• Up to 2+ years of Life Sciences, pharmaceutical, and/or healthcare industry consulting experien