TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA MetroAbout the role
Posting number: 2401491
Department: INFORMATION TECHNOLOGY AND SERVICES
Division: 9240 - ITS PROJECT OFFICE & ADMINISTRATION
Job classification: NETWORK SUPPORT ANALYST
Posting type: Open
Categories: IT and Computers, Office and Administrative Support
Summary
Provides initial technical support to users through phone, collaboration applications, or in person by using system administration tools, solving issues, and working with other technical teams to address complex problems.
Recruitment Timelines: Interviews are projected to be scheduled for the week of August 24, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of duties
- Works the Help Desk providing customer assistance on network resources, including Microsoft Office, Outlook, internet/intranet, and other Metro-standard software; responds to telephone calls, voicemails, and e-mails
- Assists customers with network and application passwords (reset/unlock/change)
- Assists with self-service access
- Logs and assigns trouble tickets, requests, and work orders to corresponding work groups; may gather information and troubleshoot
- Coordinates the resolution of computer processing problems between users, systems programming, applications programming, computer operations, and telecommunications staff
- Responds to customer service surveys
- Distributes pagers and cellular phones
- Prepares reports and correspondence, generates monthly graphs and statistics, and generates monthly status reports
- Participates in the department's information security, disaster recovery, and safety programs
Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
- Bachelor's Degree in Computer Science, Management Information Systems, Business, Public Administration, or a related field
Experience
- None Required; experience managing Microsoft Windows network environment or advanced experience with Microsoft Office programs; some positions in this class may require specialized experience in area of assignment
Certifications/Licenses/Special Requirements
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
- On-call, weekend, overtime work, and travel are required
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience isolating and troubleshooting issues in Microsoft Office Suite applications and end-user hardware
Experience configuring and deploying cellular devices, including installing applications, distributing equipment, and asset tracking
Experience collaborating with internal departments to address inquiries and deliver tailored solutions
Experience maintaining wired and wireless networks while ensuring end-user compliance with organizational security pr
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