Shift Supervisor-Bristol (Day/Swing) (77597)

POSITION: Shift Supervisor

PROGRAM/LOCATION: Motel Program - Bristol, Campbell, CA

SHIFT: Day/Swing

REPORTS TO: Motel Program Manager

STATUS: Regular Full Time, Non-exempt

COMPENSATION: $36.99/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Motel Program will provide interim shelter at five underutilized motels and hotels across the city of San Jose. The Bristol Motel Program (BMP) is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The BMP will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options. All sites may serve single adults and/or families.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

QUALITIES:

The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. 

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing severe mental illness or may be intoxicated.

HomeFirst is a culturally diverse company in a similarly diverse community, and the Program Manager desires to work with people from various social and economic backgrounds. To that end, the Program Manager cultivates a connected and mutually supportive team.

REPORTING RELATIONSHIPS

The position reports to the Motel Program Manager

PRIMARY RESPONSIBILITIESDirect Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants