Director of Programs: Food Distribution

General Description: 

The Director of Food Distribution Programs provides strategic direction for the Food Bank’s distribution programs, ensuring their long-term strategic growth and development and efficient and effective daily implementation. These programs include Mobile Markets, Pop-up Markets, Curbside, Home Delivery Program, and Senior Programs, including the Commodity Supplemental Food Program (CSFP) and HOPE.

Reporting to the Chief Programs Officer, this position is highly visible internally and externally and the ideal candidate will bring a variety of attributes, knowledge, and skills, including a strong program management and program operations background, coupled with strategic leadership skills. This position requires an ability to see the big picture and good attention to detail. A high level of emotional intelligence and the ability to build strong relationships will allow them to easily engage with varied community partners and stakeholders, as well as internal departments of the Food Bank. This position manages a team of over 12 full-time staff members along with interns and volunteers. The Director of Distribution Programs has two direct reports – Distribution Programs Manager and Senior Programs Manager.

Essential Functions:

• Create and operationalize a strategic vision for CTFB’s distribution programs and initiatives and direct department and programmatic activities, project implementation and partnership development in alignment with that vision.
• Lead the strategic oversight, development goal setting and management of the CTFB distribution programs including Mobile Markets, Home Delivery, Senior Programming, and Curbside in alignment with the organization’s strategic objectives.
• Lead and motivate a high functioning team; Hire, train, mentor, supervise and evaluate staff.
• Build strong relationships and strategically engage with the San Antonio Food Bank (SAFB) community partners; explore and build new strategic partnerships that prepare us to grow and strengthen our programs.
• Develop and implement strategies that will maximize the synergies among program areas, including implementing new pilot projects to enhance and expand our programming.
• Monitor and report on key metrics related to program and partnership ROI and generate reports to inform program and partnership strategy and make recommendations to leadership team.
• Direct the preparation, maintenance and distribution of departmental work plans, program management reports; in addition, track and monitor program progress to goals.
• Act as an internal resource and expert for several federal feeding programs including TEFAP and CSFP, ensuring SAFB guidelines are clear regarding food handling, storage, and distribution policies and are carried out for all USDA products within the distribution programs and partnerships.
• Serve as programmatic liaison to external partners, including representing Food Bank at national, regional, and local meetings as well as engage in face-to-face meetings with existing and prospective community partners.
• Build strong internal cross-departmental relationships across the Food Bank, with a specific focus on core operational teams interacting daily with partners – food sourcing, transportation, and warehouse.
• Advocate internally and externally for policies and processes that enhance partner and client experience.
• Serve as a key lead in disaster response operations, coordinating closely with internal teams and distribution partners to execute large-scale, t