Nurse Manager of Operations - Duke Children's Neonatal Intensive Care Unit (NICU)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Nurse Manager of Operations – Duke Children’s Neonatal Intensive Care Unit (NICU)

Duke University Health System seeks to hire a Nurse Manager, Operations for Duke Children’s NICU who will embrace our mission of Transforming Lives Transforming Care.

 

Department Profile:

The Duke Children's NICU is a 74-bed (growing to 81 in early 2025) Level IV NICU providing world class care to over 1000 patients a year.  The unit is known for nursing expertise in acute and chronic care of critically ill newborns.  Diagnoses include extremely low birth weight infants, infants with persistent pulmonary hypertension, and congenital anomalies such as diaphragmatic hernia, gastroschisis, neural tube defects, genetic disorders and palliative care.

 

 We are currently looking for a dynamic nurse leader who can guide our talented nursing team in delivering exemplary care to each patient and family.

A leader in this role will partner with another Nurse Manager of Operations as well as a team of high functioning NICU nurse leaders (Assistant Nurse Managers, Neonatal CNS and Clinical Nurse IVs). The NICU nursing leadership team works closely with Medical Directors and Advanced Practice Provider leaders to oversee operations of the unit and promote optimal patient outcomes.    

 

 The right individual for this role will:

• Have experience working as a bedside nurse with high acuity, neonatal patients.
• Have demonstrated leadership experience through prior management, team lead or charge nursing roles.
• Possess a willingness to be flexible to meet the changing needs of our patients, their families, and our outstanding team.
• Collaborate effectively with all members of our multi-disciplinary team.
• Show creativity in thinking about how to solve operational opportunities.

  

Work Hours & Shifts:

Full-Time, 40 hours per week

 

Job Summary:

• Manage and coordinate patient care and personnel needs.
• Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.
• Collaborate in the development, implementation and expansion of learning opportunities and skill development.
• Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.
• Communicate and collaborate with multiple disciplines with a focus on safety and quality.