Regular Student Clerical - TRIO-TEACH

Position Overview

This is a regular student clerical position in which the student will perform computer and customer service-related duties for Student Support Services. Typical duties may include but are not limited to typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

Hours per Week

Up to 25 hours per week; flexible scheduling Monday-Friday between 8am-5pm.

Department Overview

The Federal TRIO programs are federal outreach and student services programs administered, funded, and implemented by the United States Department of Education, which are designed to identify and provide services for individuals from disadvantaged backgrounds.

Student Support Services is one of the federally funded TRIO programs, which assists first-generation, low income, and students with disabilities in bachelor’s degree attainment. Program services offered by Student Support Services include advice and assistance in post-secondary course selection, peer/faculty/community mentoring, financial aid and scholarship information, FAFSA assistance, academic and life-skills workshops, graduate school preparation, financial literacy training, campus advocacy, and tutoring.

Department Specific Job Functions

• Positively represent UCO to the TRIO community.
• Answer telephone calls and emails.
• Provide customer service.
• Process mail.
• File documents.
• Organize supplies.
• Coordinate between offices.
• Other similar clerical duties as assigned.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact jobs@uco.edu for more information.

Qualifications/Experience Preferred

Strong computer knowledge preferred.

Knowledge/Skills/Abilities

• Excellent written and oral communication skills.
• Sensitivity of intercultural communication.