Market Deskside Technician II- Full Time, Property IT Allocations

This position provides specialized technical problem solving and problem resolution skills and work with management and Enterprise IT to resolve complex business, computer system and data communication problems. 

Our ideal candidate: 

• Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment. Technical Certifications recommended. 
• 3 to 5 years’ work experience in a technical support environment, supporting multiple high-end computer systems.
• At least 3 to 5 years of experience in set up of Audio – Visual systems. 
• Demonstrates understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.     

About the role:  

• Installs, upgrades, and maintains gaming hardware & software products. 
• Employee must be able to VPN to provide on call support.
• Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process. 
• Administers and controls updates/changes to production programs, files, and databases. 
• Recommends application design changes to management and Enterprise IT to maximize resources. 
• Plans, schedules, and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement. 
• Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems. 
• Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper management. 
• Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance. 
• Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. 
• Assists in the research, evaluation, and support of new technologies (hardware and software) for ongoing productivity and resource improvements. 
• Assists in planning by communicating with project / product teams, clients and vendors.
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
• Recommends changes for improved system implementations/modifications.
• Practices, and adheres to system management criteria and policies and procedures.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Demonstrates the understanding of and ability to execute on Project Management principles, life cycle, knowledge areas, and HIT Project Management methodologies.
• Demonstrates the understanding of Continuous Improvement and LEAN theories with the ability to execute solutions.
• Represents property interests on, and locally deploys, enterprise solutions.
• Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards.
• Collaborates with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level.
• Acts as a liaison between Convention Services Managers and clients to ensure AV needs are met for all events on property. 
• Maintains digital signage hardware and infrastructure, including all casino floor TV’s.  
• Sets up and maintains the sound, lighting, and projection systems in AV areas. 

A few more things:          

• Must be able to maneuver in and around various user departments. 
• Must have excellent hearing for answering and placing calls. 
• Dexterity to operate computer. 
• Auditory and Visual range to include immediate and medium area. 
• Ability to lift ter