ServiceNow System Senior Administrator

<p><strong>Purpose                        </strong></p> <p>The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications</p> <ul> <li> <ul> <li> <ul> <li>Perform day to day support, administration and maintenance of the ServiceNow platform.</li> <li>Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.</li> <li>Manage a team of ServiceNow System Administrators</li> </ul> </li> </ul> </li> </ul> <p><strong>Responsibilities                  </strong></p> <p>ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.</p> <ul> <li> <ul> <li> <ul> <li>LDAP/SSO related issue, integration related issues resolution</li> <li>Enable plugins (available or HI portal)</li> <li>Creation of transform maps if necessary. It may require to create this maps in order to transform the data.</li> <li>Modification of existing transform maps.</li> <li>Addition or modification of field maps. These are necessary to map the fields into TfSNow.</li> <li>Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.</li> <li>Create/ Customization of SLAs</li> <li>Creating ServiceNow reports and dashboards</li> <li>Email properties management- Not frequent change, System properties</li> <li>Table archiving</li> <li>Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre</li> <li>Create Basic Service Catalog UI</li> <li>Promote Update set</li> <li>Service portal related issues</li> <li>Validation of ACL for troubleshooting, Workflow Troubleshooting</li> <li>Manage 3rd Level of support and escalations.<strong>            </strong></li> </ul> </li> </ul> </li> </ul> <p><strong>Technical Skills   </strong></p> <p>Java, Java Script  and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.</p> <p> </p> <p><strong>Role Pre-Requisites</strong>             </p> <p>The Candidate should have at least 12 months of hands‑on experience with ServiceNow Administration with database concepts along with data on-boarding experience.</p> <ul> <li> <ul> <li> <ul> <li>Understand dependency between different ServiceNow platform and cloud components</li> <li>Should have ServiceNow data sets , transform maps, reporting experience</li> <li>Exposure on Agile/SCRUM methodology</li> <li> </li> </ul> </li> </ul> </li> </ul> <p><strong>Certifications       </strong><strong>                   </strong></p> <p>ServiceNow System Administrator</p> <p>ITIL Foundation</p>