Guest Services Agent

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Role: Guest Services Agent Reports to:  Director of Front Office Who We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property…Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style. At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi’s, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building. The Role…We are on the lookout for a dynamic Guest Services Agent to join our team and report directly to the Front Office Managers. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence. Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary. 
Primary Responsibilities:

• Answer every call in a timely, courteous, and gracious manner, always maintaining a professional demeanor.
• Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality.
• Handle guest and member inquiries in a prompt and courteous manner, whether personally or by directing the guest or member to the appropriate department or personnel.
• Possess knowledge of all hotel and club services, membership options, facilities, outlet operating hours and amenities.
• Must possess a full knowledge of menu items, their ingredients, potential allergy information and preparation techniques.
• Knowledgeable in both areas of the Front Desk, Concierge, and Reservations in the PMS.
• Be able to assist guests with package deliveries, Lost & Found inquiries, billing, availability, and service recoveries.
• Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.
• Must be able to work a flexible work schedule, including evenings, weekends, overnights, and holidays.

Key Requirements:

• High-School diploma or GED required.
• A minimum of six (6) months’ hotel or related experience preferred.
• Excellent organizational skills and ability to multitask. 
• Excellent communication skills both written and verbal.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to maintain confidentiality of information. 
• Must be able to work a flexible work schedule including evenings and weekends. 
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.)  

Physical Requirements…

• Must be able to seize, grasp, turn and hold objects with hands. 
• Long periods of sitting or standing. 
• Fast paced movements occasionally required to go from one part of the club to others. 
• Must be able to understand and communicate clearly with guests, members, and coworkers. 
• Must be able to reach and handle the computer, keyboard, and desktop items. 
• Occasionally kneel, bend, crouch and climb as required.

Our Doors Are Yours to Open… The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgro