Director Case Management

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VCH Float Pool Admin

Job Summary:

JOB SUMMARY

Provides leadership for the coordination of healthcare services for children through the continuum of care. This position supports all of Monroe Carell, Jr. Children’s Hospital at Vanderbilt.

Shift requirements: Days with on-going responsibilities
Position requirement: RN License

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KEY RESPONSIBILITIES
• Integrating the service into the organization’s primary functions
• Coordinating and integrating interdepartmental and intradepartmental services.

• Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
• Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.
• Analyze  an monitor work processes to optimize productivity and meet targets.

​• Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.

• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.

• Create a culture to enhance leadership development, and collaboration among departments and physicians to enhance the growth and communication for the Department of Case Management.

• Works within a Shared Governance framework to identify and address issues, solve problems, and evaluate outcomes. Participate on committees to address system problems/issues and facilitate information exchange.

• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.

• Participate in establishing service standards for the department.

• Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.

• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.

• Identify, establish and evaluate quality assurance standards, programs, and procedures within department.

• Orienting and providing in-service training and continuing education of all persons in the department
• Recommending space and other resources needed by the department, and participating in the selection of sources for needed services not provided by the department or organization
• Establishing yearly goals and objectives for assigned units, reviewing each on a quarterly basis;
• Conducting unit conferences to clarify goals and objectives and evaluating progress towards achieving them
• Interviewing and recommending hiring potential patient care services employees
• Identifying employee related problems; initiating and documenting appropriate performance management
• Promoting positive customer service
• Established performance improvement program for assigned unit(s) in conjunction with Performance Improvement Committee
• Acts as role model for shift managers, other Patient Care Services personnel, and student nurses on assigned units
• Coordinates and/or participates in Performance Improvement Teams as necessary
• Arranges and coordinates designated committee meetings according to hospital policy
• Ensures that the educational needs of all patients are met
• Performs other duties as assigned

TECHNICAL CAPABILITIES