Human Services Assistant III

Salary Range $32,752-$52,093

Position is for a Human Services Assistant III for Child Protective Services

Job Description

This position provides a variety of services and support for the Child Protective Services unit.  It requires operation of various computer systems to complete required tasks; answer incoming calls and manage the front desk to include greeting and receiving the public entering the building; greet and record walk-in reports; provide direct administrative support to Family Services Specialists in managing their cases; provide direct mail correspondence; provide information and referrals and verify information as required for other community resources; prepare and update case files, paper records; enter information into online systems; provide written and/or oral updates for paper and electronic case files, label case files and complete forms; assist in completing drug screen kits; organization and maintenance of file room; and perform other related duties as assigned.

Title Description

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II  by  serving as a screener and the initial point of contact for the clients seeking benefits and/or services. 

 General Work Tasks (Illustrative Only) –   Screens clients for benefits and services;   Interviews clients and explains programs, services, policies and procedures;   Assists clients with applications;  Evaluates and approves agency providers;   Researches information;   Serves as initial point of contact for applicants;  Interviews applicants for benefits and/or service programs;   Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;   Assists clients with completing applications and performs initial screening of applications;   Provides information to clients seeking services and directly makes referrals for services;   Researches a variety of databases to obtain and/or verify information needed to process applications;   Maintains logs of client documentation received;  Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;   Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and  Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.  

Knowledge, Skills, and Abilities : 

Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction);   structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;    and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.  Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. 

Skills- Skill in: 

Operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. 

Abilities- 

Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, mu