Analyst Senior, Supplier Management

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? 

About the role: 

This role plays a pivotal role in driving supplier management program activities across FIS, aligning with business objectives, mitigating risks and driving performance excellence.  The position bridges internal business units, suppliers and strategic partners to ensure value delivery, compliance and innovation. 

About the team: 

Join our growing Supply Chain Management team today! You'll have the exciting opportunity to support and coordinate relationships with key suppliers and supplier contacts, line of business (LOB) and Supply Chain Management (SCM) stakeholders. You'll be responsible for the implementation of processes, tools, reports & detailed analysis to support initiatives that enhance our organizational capability to execute supplier management activities that minimizes and mitigates risk, optimizes performance, and strengthens supplier relationships. 

What you'll be doing: 

Vendor Portfolio Management 

• Understand category strategies, build and provide input to the overall vendor portfolio, considering overall FIS business and category objectives.   

• Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage 

• Identify key vendors to be managed by Supply Chain Management (SCM) within assigned Category group (“in-scope vendors”) 

• Drive vendor optimization activities with Category, including use of Preferred Vendors 

• Provide input to vendor onboarding/inactivation decisions 

• Support category & subcategory reporting along with vendor-level relationship reporting 

Relationship 

• Manage relationships with FIS process partners, Vendors, and internal business stakeholders 

• Understand services provided by in-scope vendors including breadth and depth of services, FIS business relationships, business users, incident history, client impact etc. 

• Maintain accurate information about in-scope vendors, partnering with Vendor Management teams to ensure source systems are up to date 

• Provide input to build and maintain understanding of, and champion overall Vendor Management program requirements.  Act as subject matter expert within Supply Chain Management and for business users supported, including delivering education and developing tools to facilitate core processes 

Risk (Regulations, Financial and Operational) 

• Validate services and relationship risk assessments and ensure complete and updated 

• Monitor and evaluate operational and key risk indicators (KRIs) to ensure they meet contractual obligations and quality standards 

• Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms 

• Support business users and Category teams to resolve contractual issues and enable recourse actions for Vendor breaches  

• Support risk and incident remediation, facilitate periodic reviews of risk acceptance, and escalate Vendor issues as needed 

• Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting 

Performance 

• Manage, or closely partner with designated business vendor owner, in-scope vendors including strategy alignment, risk and reward management, relationship development, shared goals, and collaboration, business reviews, monitoring of Service Level Agreements (SLAs) or other performance measures, identifying issues and driving remediation actions, including escalation where needed 

• Understand all applicable performance for in-scope vendors and identify measurement methodologies 

• Create and own 360° snapshots for all in-scope vendors 

• Support innovation and sustainability initiatives by participating in session