At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description
 

The Supervisor, Remote Pharmacy Operations plays a critical leadership role in supporting the Pharmacy Operations department by overseeing a team of Consulting Pharmacists who provide telephonic patient consultations through company systems and technologies. Reporting to the Vice President, Clinical Operations, this position is responsible for driving operational excellence, team performance, workforce planning, and quality initiatives to ensure exceptional patient support and efficient pharmacy operations.

Key Responsibilities:

• Team Leadership & Performance Management: Lead and supervise a team of Consulting Pharmacists, overseeing daily operations, productivity, and performance metrics to ensure high-quality service delivery.
• Operational Reporting & Process Improvement: Establish and implement reporting requirements, analyze operational data, and collaborate cross-functionally to deliver actionable insights that support continuous process enhancements.
• Training & Quality Assurance: Partner with leadership and cross-functional teams to develop and implement training programs, coaching initiatives, and quality assurance processes that support team development and operational excellence.
• Workforce Planning: Forecast staffing needs based on operational demands and prescription volume to maintain appropriate coverage and service levels.
• Employee Development & Coaching: Manage performance expectations, conduct ongoing performance evaluations, and provide training, mentorship, and coaching to direct reports.
• Technology & Systems Expertise: Develop and maintain expertise in pharmacy and communication platforms, including Five9 (or other Voice over IP systems), Salesforce, Electronic Medical Records (EMR), and Pharmacy Operating Systems to optimize team effectiveness.
• Operational Support: Perform frontline pharmacist responsibilities as needed to support prescription volume, maintain staffing coverage, and ensure continuity of patient care.
• Cross-Functional Collaboration: Work closely with internal stakeholders and leadership teams to align operational goals, improve workflows, and support organizational initiatives.

Required Experience & Qualifications:

• Active, clear, and unrestricted Pharmacist license in your state of residence.
• Registered Pharmacist in good standing with the applicable Board of Pharmacy.
• Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Minimum of 5 years of pharmacist experience, including at least 2 years in a leadership or supervisory role.
• Demonstrated experience hiring, managing, coaching, and mentoring direct reports.
• Strong knowledge of pharmacy operations, patient consultation workflows, and healthcare technology systems.
• Excellent communication, organizational, and leadership skills.
• Proven ability to analyze operational data, manage performance metrics, and drive process improvements.
• Ability to collaborate effectively across departments and lead teams in a fast-paced remote environment.

Additional Information
 

Additional Physical Job Requirements

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard a