Staff Engineer - ADC Network Automation - Federal

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s load-balancing (ADC) team is responsible for delivering application traffic to every ServiceNow customer worldwide.  We built our own load-balancing solution using well-known open-source technologies and combined it with the power of the ServiceNow platform to transform customer requirements into host configurations and deploy them at scale.  We are continuously observing, measuring, testing, optimizing, and redeploying to keep our platform current, add new features, and maintain a high level of performance as we continue to grow rapidly.

• Maintain software-defined declarative infrastructure, at scale.
• Manage large-scale infrastructure with code.
• Implement new open-source and commercial tools, technologies, and methodologies.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.
• Resolve operational issues in the load-balancing infrastructure of both an urgent and non-urgent nature.
• Take a lead role in the engagement and mitigation of outage-causing events or issues.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to the production environment.
• Participate in rotating “on-call” schedule with other members of the team including weekends.
• Perform software upgrades and security patching.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Create and maintain technical documentation of the infrastructure and processes
• Contribute to processes and automation to help build a low-touch, continuous deployment infrastructure where inputs at one end of the deployment pipeline are manifested in production in minutes with zero impact and a 100% success rate, allowing us to deploy or update at scale with a few clicks.

Please Note:  This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Qualifications

To be successful in this role you have:

• The ability to figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed you will need to investigate and discover on your own.
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Pup