Community Organizer Supervisor

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Neighborhood and Community Engagement (NCAC) is the City of Philadelphia’s neighborhood hub for connecting residents with government services. NCAC operates ten Neighborhood Community Action Centers (NCACs) as part of an initiative to create a government that people can see, touch, and feel.

At each Community Action Center, residents can bring any municipal issues—from abandoned cars, graffiti, illegal dumping, and potholes to sanitation, housing, and access to benefits. NCAC staff are committed to resolving these issues through a system of deadlines and follow-up, ensuring accountability and measurable action.

Beyond problem-solving, NCAC serves as a connector, linking communities to the full range of municipal resources, services, and opportunities. We collaborate across departments, agencies, and partner organizations to ensure residents receive timely and effective assistance.

To strengthen transparency and engagement, NCAC also hosts regular monthly public meetings in every council district. These gatherings bring the City government directly to the people, providing updates, listening to concerns, and building trust through open dialogue.

Through the Action Centers, NCAC is redefining what local government looks like—visible, accountable, and rooted in the community it serves.

Job Description

Reporting to the NCAC Deputy Director, the NCAC Manager is a key position in making our City safer, cleaner, and greener. The Manager is responsible for managing the NCAC Organizers and staffing the Neighborhood Action Center, tracking and handling important issues in the Community, and building relationships with residents and stakeholders throughout the district.

Essential Functions

• Promote awareness of Neighborhood Community Action Centers, so residents know where they are located, what services are offered, and how they can access support.
• Develop and manage social media content across multiple platforms to increase visibility, build community trust, and highlight key initiatives.
• Tell the stories of NCAC's impact, including resident success stories and examples of problem resolution, to illustrate what residents can expect from engaging with Action Centers.
• Drive resident engagement by creating communications campaigns designed to bring people into the Action Centers.
• Develop written materials and talking points for leadership, public meetings, canvassing operations, and outreach events.
• Write and design canvassing materials (flyers, scripts, door hangers) to support outreach campaigns in targeted neighborhoods.
• Create press releases, newsletters, reports, and website content that reflect the mission and values of NCACs.
• Coordinate media relations, including responding to press inquiries, preparing spokespeople, and organizing media opportunities.
• Plan and execute communications strategies for monthly public meetings in each district to ensure high community awareness and attendance.
• Support internal communications to ensure NCAC’s staff and partners have consistent, accurate messaging.
• Ensure accessibility and inclusivity in all communications materials, reflecting the diversity of Philadelphia’s communities and the City’s equity priorities.
• Measure communications impact, using analytics (so