Technical Specialist II - WPS

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation, and manufacturing), heavy industry (chemical, power, and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

Nalco has an opening for a Technical Specialist II to join our Naperville, IL team. The primary focus of this role is on the North America Equipment Helpdesk which provides technical support to all North America field and technical reps on Nalco Water technology.

What You Will Do: 

·          Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.

·          Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary equipment.

·          Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.

·          Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program

·          Track phone calls and emailed support tickets using ticket tracking system

·          Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.

·          Support team vision, goals, and metrics

Position Details:

·          Location: Naperville, IL

·          Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Minimum Qualifications: 

·          Bachelor’s degree

·          6 years of technical experience

·          Verbal communication skills

·          Demonstrated customer service skills with a proven ability to interface    positively and professionally with a customer

·          No immigration sponsorship available for this position

Preferred Qualifications:  

·          Bachelor’s Degree in Engineering discipline or related technical field

·          Troubleshooting experience in electrical or mechanical systems

·          Basic understanding of PLC knowledge

·          Troubleshooting experience in electrical or mechanical systems

·          Ability to analyze data

·          Experience working with Microsoft Office Suite and SAP

·          Basic understanding of PLC knowledge

·          Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.

·          Strong communicator and collaborator with experience working across multiple functions

·          Able to manage multiple projects in a fast-paced environment