Senior Operations Support Analyst

Job Family

Transactions / Client Processing

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Provide high-level support to key functional areas within Transamerica’s life and annuity business to facilitate project management, research, issue resolution, process improvement, system testing, audit support, training, and other business requests.

Job Description

Responsibilities:

• Facilitate complex projects, research and analysis. Maintain documentation for each project, create and/or review procedures, and provide training to trainers and/or end users as needed.

• Identify, schedule, prioritize, and manage project milestones to ensure team adherence and timely completion of project deliverables.

• Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations; identify and lead resolution and communicate updates.

• Perform triage/troubleshooting on service work related to escalated, complex or unique situations, etc. Report to Issue Tracker as appropriate. Recommend procedural and system changes to improve end user experience.

• Identify and communicate business requirements to internal partners,

• Participate in user acceptance testing (UAT) planning and review test cases with internal partners.

• Partner with and guide other business groups to assist with various requests, audits data/sample pulls and compilation of required files.

• Help others develop subject matter expertise in operational functions, including outsourced partners.

• Participate in department initiatives.

• Lead continuous improvement culture and pipeline for Operations enhancements.

Qualifications:

• Associate’s degree in a business field or equivalent experience

• Five years of relevant financial service and/or operations experience

• Thorough knowledge of life and/or annuity operations

• Technical skills in business analysis and/or business technical support

• Excellent verbal/written communication skills

• Analytical, organizational, problem solving, and prioritization skills

• Strong attention to detail and ability to translate or educate others

• Ability to manage multiple projects, deadlines, and stakeholders with increased complexity

• Ability to work independently and make decisions in a fast-paced environment

• Excellent interpersonal and relationship building skills

• Ability to collaborate with multipl