Certified Medical Assistant 2

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The department of Neurology has an exciting opportunity for a Full Time Medical Assistant 2 to work at UHealth. The Medical Assistant (MA) 2 will perform multi-skilled tasks to assist the medical providers. The MA 2 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA 2 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic.  The MA 2 shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA 2 provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

• Answer incoming patient calls in the Movement Disorders Division.

• Triage UChart In Basket messages for the Movement Division, including creating telephone encounters and communicating with providers, patients, and staff members.

• Ensure all related reports, labs, and information are filed and available in patients’ medical records prior to appointments.

• Obtain authorizations for medications, diagnostic tests, Durable Medical Equipment (DME), admissions, and other orders as needed.

• Schedule patients for tests and complete required forms for lab work.

• Confirm patient appointments and manage callbacks for no-shows.

• Maintain accurate and complete patient records/documentation in UChart, including retrieval of records as needed.

• Order, stock, and inventory supplies, and assist in performing clerical duties.

• Provide patients with basic instruction and information regarding examination procedures.

• Submit prescription refills.

• Address patient concerns via phone or UChart.

This list of duties and responsibilities are not intended to be all-inclusive, it may expand to include others, as necessary.

Minimum Qualifications

• High school diploma or equivalent

• Graduate from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE).

• Two years of relevant experience is required.

• ​Certified or Registered Medical Assistant Certification from the AAMA, NHA or AMA is required.

• American Heart Association Approved BLS

• HIV Certification

Knowledge, Skills, and Attitudes:

• Strong, effective communication skills with patients, families, and clinical team 

• Ability to adapt and exhibit flexibility to handle new, different, or changing environments 

• Demonstrates strong time management skills to prioritize and act proactively

• Ability to uphold professional ethics and maintain patient confidentiality 

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our traditi