Auto Desk Adjuster - Chicago - in office

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Auto Desk Adjuster - Chicago - in office

PRIMARY PURPOSE: We are onboarding Auto Desk Adjusters for multiple in office roles that are long-term assignments with our client’s growing Claims department in Bedford Park, Illinois and Oak Brook, Illinois.  Using your expertise, you will analyze, investigate, and adjudicate general auto claims within company standards and industry best practices while negotiating settlements and containing costs. You will bring professional, prompt, and proper closure to claims requiring investigation due to possible coverage issues, liability and/or damages.

DUTIES & RESPONSIBILITIES

• Manage general auto claims by gathering information to review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss
• Investigate, prepare evaluation, and settle loss files for insureds and claimants; follow up as needed relative to obtaining of proper information/documentation to resolve claims in a timely manner; keep accurate and relevant documentation of file activity on each claim assigned including coverage liability, status and damages that are applicable for each claim; ensure claims coding is correct
• Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract; communicates claim action with claimant and client
• Work directly with internal and external customers to develop evidence and establish facts on assigned claims
• Organize, plan and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims
• Honor/decline/negotiate first- and third-party general liability or general casualty claims upon completion of coverage/policy investigation and analysis of damages and liability
• Prepare and present claim evaluations for appropriate settlement authority
• Notify the Underwriting Department of any adverse information uncovered during claim investigation
• Be knowledgeable of unfair claim practices in states where our client operates
• Conduct business with vendors in a manner with maintains a reasonable expense factor and upholds the company's reputation for quality service; maintains professional client relationships
• Provide customer service both to internal and external customers
• Handle other duties as assigned

MINIMUM QUALIFICATIONS

• Must be able to work in person from the Bedford Park or Oak Brook office

• Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred
• Ability to secure and maintain the State adjusting licenses as required for position
• 2-3 years previous auto insurance or other auto related experience or equivalent combination of education and experience required
• Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills
• Licensed Claims Adjuster where required by state statutes
• Bilingual ability (Spanish) is a plus
• Previous supervisory experience welcome

Skills & Knowledge

• Subject matter expert of appropriate insurance principles and laws for line-of-business handled and cost containment principles as applicable to line of business.
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal and negotiating skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines