Director, Client Solutions

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

The Director, Client Solutions is a senior people leader responsible for scaling excellence across our enterprise Account Directors team. This role exists to bring consistency, rigor, and high performance to how we serve and grow our most complex and valuable clients.

You’ll lead approximately half of the Account Directors organization, coaching senior client leaders to deliver exceptional outcomes across retention, expansion, and long-term partnership value. This is a highly visible role that blends operational leadership with strategic influence, ensuring our enterprise clients experience a best-in-class, proactive, and commercially sound partnership at every stage.

This role is ideal for a proven leader of senior client-facing teams who thrives in fast-paced environments, holds a high bar for execution, and knows how to translate strategy into repeatable, scalable client impact.

What you'll be doing:

Strategy

• Operationalize the enterprise client strategy by translating company and Customer Success priorities into clear expectations, operating rhythms, and success metrics for Account Directors.
  
  
• Partner with the VP, Partnerships & Client Solutions to identify gaps, risks, and opportunities across the enterprise book of business and proactively address them.
  
  
• Bring structure and consistency to how enterprise client success is delivered, ensuring a unified approach across accounts while allowing for strategic nuance.
  
  
• Contribute to longer-term evolution of the Account Directors operating model, balancing immediate performance with scalable foundations.

Technical/ Execution

• Lead forecasting, pipeline visibility, and revenue accountability for your pod of Account Directors.
  
  
• Act as a senior escalation point for complex client situations, guiding resolution while coaching Account Directors to strengthen future execution.
  
  
• Ensure disciplined account planning, SBR execution, and value storytelling across enterprise clients.
  
  
• Use data and insights to identify trends, address underperformance, and continuously raise the bar on client outcomes.

Team / Collaboration

• Directly manage, coach, and develop senior Account Directors, setting clear expectations and holding a consistently high performance bar.
  
  
• Create clarity around roles, responsibilities, and success metrics so Account Directors can operate with confidence and autonomy.
  
  
• Partner closely with Sales, Product, Services, and Marketing to ensure enterprise clients experience seamless cross-functional collaboration.
  
  
• Serve as a trusted voice and advocate for enterprise client needs internally, while balancing client demands with business priorities.

Leadership

• Build a culture of accountability, ownership, and continuous improvement across your team.
  
  
• Provide clear, candid feedback and coaching to elevate performance and support career growth.
  
  
• Model strong judgment, calm decision-making, and resilience in high-pressure client situations.
  
  
• Act as a standard-setter for how senior client