Principal Product Operations Manager

About Keyfactor 

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Principal Product Operations Manager

Location: United States; Remote

Experience: Senior

Job Function: Business Transformation

Employment Type: Full Time 

Industry: Computer and Network Security 

Job Summary 

As a Principal Product Operations Manager, you will play a critical role in advancing and operationalizing the product operations function that supports our global R&D organization. You will work closely with product management, engineering, cloud operations, and go-to-market partners to drive consistent, scalable, and efficient processes across the product lifecycle. This role is hands-on and highly cross-functional—focused on enabling better decision-making, improving predictability, and fostering operational excellence through metrics, process improvements, tools, and change management.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

• Contributes to the long-term vision for product operations, partnering with product management leadership to strengthen how we plan, build, launch, enable, and continuously evolve our product solutions.
• Works closely with R&D leaders to execute a product operations roadmap that drives process transformation and operational alignment across product development, cloud operations, product management, and product marketing.
• Builds, maintains, and enhances product-related KPIs and reporting frameworks—collaborating with analytics teams to ensure leaders have actionable insights to guide decision-making.
• Ensures product-related decisions, updates, and status information are clearly coordinated across teams, enabling transparency and alignment throughout the product organization.
• Translates data and qualitative inputs into insights, recommendations, and dashboards to support product and engineering leaders.
• Drives structured and scalable change management practices—ensuring product changes are communicated, understood, and adopted across the company.
• Owns and advances standardization of processes, KPIs, tools, and documentation to streamline workflows and improve operational clarity.
• Establishes and supports governance models, cross-functional feedback loops, and recurring cadences across the product lifecycle.
• Diagnoses operational issues and bottlenecks—taking a hands-on, analytical, and creative approach to identifying root causes and enabling continuous improvement.

Minimum Qualifications, Education, and Skills

• 7–10+ years of experience in product operations, product management operations, or an equivalent operational role supporting global R&D teams.
• Demonstrated experience supporting or driving large-scale transformation initiatives.
• Strong technical and delivery acumen; solid understanding of software development and product lifecycle management.
• Experience with Agile methodologies preferred.
• Exceptional cross-functional collaborator with strong influencing skills—comfortable navigating ambiguity and gaining buy-in across complex organizations.

Compensation

Salary will be commensurate with experience.  

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:   

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Generous paid