Amway Grand Plaza Housekeeping Supervisor

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY: 

As a Housekeeping & Laundry Supervisor, you will be responsible for assisting the Housekeeping & Laundry Services Management team with the day to day oversight of Laundry & Housekeeping operations (Main Laundry, Valet Laundry, Uniform Room, Utilities, and Housekeeping) within hotel and company guidelines to ensure quality standards are met to total guest and associate satisfaction.
Supervises and motivates Housekeeping & Laundry personnel with daily oversight, to include staffing, training, accountability and documentation, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to maintain and exceed guest satisfaction.

ESSENTIAL FUNCTIONS: 

- Oversee entire Laundry and Housekeeping operations
- Follows all AHC Handbook policies and standard operating procedures
- Leads a productive operation in Laundry resulting in the timely production and delivery of properly cleaned and pressed linen and terry to guestrooms, food and beverage, pool linens/terry, and associate uniforms to the hotel
- Ensures all Housekeeping Utilities are properly trained, daily duties completed in a timely manner, and landings are free from linen/trash/dishware.
- Assists in the production and output of linen being processed through the Laundry department during peak times.
- Assists in sorting and counting uniforms in the Uniform Room when physical inventory counts are needed (Inventory)
- Inspect guest rooms to quality standards put in place
- Responsible for maintaining chemical inventory and reporting findings to Management.
- Maintains linens in accordance with property standards by monitoring condition of linens and repairing and/or replacing linens as necessary (stained linen is treated and re-claimed, damaged linen is removed from inventory)
- Coordinates and assists with linen inventories and recommend purchases to Housekeeping leadership and Director of Rooms
- Ensure maximum safety by enforcing Housekeeping and Laundry rules/regulations, such as breaks and working safely.
- Strives to reduce accidents in the department by closely monitoring work by associates
- Assists in the training of associates in the proper operation of Housekeeping and Laundry equipment and best practices
- Utilizes leadership skills/motivation techniques in order to maximize associate productivity and satisfaction.
- Understands limited basics of Laundry maintenance & preventative maintenance.
- Ensure all maintenance issues are promptly reported to Engineering Department and Housekeeping leadership
- Adheres to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations.
- Perform other assignments as requested by Housekeeping & Laundry Leadership
- Oversee entire Housekeeping, Main Laundry, Valet Laundry, and Uniform Room operations
- Inspect guest rooms
- Critique and coach employee performance
- Assign daily work to employees
- Handle guest requests
- Work with other departments to ensure guest satisfaction
- Forecast business levels for following day
- Work with other Housekeeping leadership to ensure proper productivity and quality standards
- Answer Housekeeping phones and dispatch as needed
- Monitor HotSOS runs and support as needed for guest/associate supply needs
- Monitor department emails and respond to generic requests and pass specifics on to appropriate individuals
- Monitor department SALT and guest opportunities to provide the details on incident (who cleaned, inspected, date, room#, etc.) to leadership and ensure associate follow up
- Manage lost and found (log, store, respond to guests, ship, organize c