MDRD Lead Host - 2nd Shift - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

 

This is a full-time position with 2nd shift hours; weekend availability is required.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more. 

 

 

SUMMARY:

Fulfill the daily operations of the restaurant including welcoming all guests, answering telephones and taking to go orders. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest. Lead the host team and report to the management team.

 

ESSENTIAL FUNCTIONS:

- Assist management in training the host staff.
- Assist in ensuring the proper standards of the hotel are being upheld.
- Assist management in writing the weekly host schedule.
- Welcome all guests to the restaurant, introduce the guest to the menu and the specials.
- Maintain daily set up and/or breakdown of the restaurant by following daily checklists
- Know each menu item and its ingredients. Know what happy hour and other specials are.
- Be aware of events in the area. Be able to give suggestions to our guests
- Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
- Strives to exceed guest satisfaction and looks for ways to provide the best possible service
- Understands all facets of job responsibilities and displays the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, takes pride in their work
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keep the work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Follow the AHC safety standards of our hotel
- Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
- Preparing the host stand for daily service.
- Leading the host team by coaching and correcting behavior
- Looking over OpenTable and making calls to future reservations.
- Holding the rest of the host team to the high standards of MDRD
- Making sure the host area and surrounding areas are clean and ready for guests
- When needed stepping onto the floor to bus tables and assist the servers or bartenders
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager
- Look over OpenTable (daily, weekly and monthly) and make suggestions as to a better flow of service.
- Complete order guides for the host stand to be presented to management

 

REQUIRED SKILLS:

- Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
- Participates in department meetings and communicates freely expressing ideas, opinions or views.
- Communicates with management and other staff members
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Meeting directly with management on a daily basis to go over the floor plan and flow of service
- Communicating with your management or team members
- Ensuring the host staff is maintaining Green Practices
- Ensuring the host staff is following