Sr Program Manager, Retail Performance & Experience

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $125,700.00-$153,600.00 annually. The full Pay Range is $97,400.00 - $181,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE

The Senior Program Manager, Retail Performance & Experience is responsible for offering business and process expertise related to Retail Delivery products and services.

This role requires an in-depth understanding of assigned products and services, assisting in the design of new offerings, and ensuring their successful implementation. Additionally, the Program Manager will be responsible for tracking initiatives across different teams and reviewing/analyzing results to increase program efficacy.  

This position is based out of our Tukwila, WA offices. This is not a fully remote position and will require onsite attendance 2-3 days per week.

WHAT YOU’LL DO

Core Responsibilities

• Perform all duties in accordance with BECU Competencies and Information Protection requirements.
• Lead and actively participate in project teams to oversee delivery, system enhancements, and process improvements.
• Guide and contribute to the development and management of Retail Delivery’s strategic direction.

Data Analysis and Process Improvement 

• Create measures, metrics, tracking, and reporting to assess overall program success. 

• Communicate findings effectively to both technical and non-technical audiences. 

Standards and Implementation

• Ensure effective implementation of standards, policies, and processes.
• Create productivity measures, metrics, tracking, and reporting to assess overall success.

Communication and Leadership

• Provide timely and accurate communications to offer leadership, direction, and performance monitoring of products and services.
• Maintain effective communication with Credit Union employees to ensure coordination and information exchange for achieving organizational goals.

Collaboration and Advocacy

• Collaborate with internal and external partners to design and implement programs that advocate for employees and members.
• Analyze results from survey programs to identify employee and member nee