Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Merrimack, NH.

Work jointly with the Commercial Lines Leader and Profit Center Leader with respect to servicing of the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts in accordance with the standards and procedures of the profit center.

How You Will Contribute:

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.

• Manage and retain existing book of business.

• Continuously achieve all audit and performance standards as outlined by leadership.

• Follow-up to address customer needs and resolve any problems or issues.

• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.

• Answer and process all telephone requests for assigned accounts.

• Prepare billings and/or invoices on a timely basis.

• In conjunction with the Producer, manage ICR process.

• Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.

• Review daily, weekly, monthly reports such as expiration and daily downloads

• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.

Licenses and Certifications:  

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)

Skills & Experience to Be Successful:

• Strong technical knowledge of the industry of expertise currently being targeted.

• Proficient with MS Office Suite

• Ability to maintain a high level of confidentiality

• 5+ years functioning in Commercial Lines department at an agency or company level is preferred.

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Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.