Customer Services Specialist - Export Market

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role 

If you’re looking for a role where you can learn, develop, and gain a great overview of the company, this is the perfect opportunity! As part of an international organization, you’ll work in a dynamic environment that values collaboration, innovation, and continuous improvement. 

As a Customer Service Specialist for our Export Market, you’ll be at the heart of our operations, ensuring smooth processes and contributing to projects that make a real impact. This role offers exposure to multiple areas of the business, giving you the chance to expand your knowledge and grow professionally. 

What You Will Do: 

• Order Processing: Manage timely and efficient processing of customer orders in CERPS, including imports and sending orders to the warehouse. 

• System Management: Oversee CERPS system setup and maintain processes; support EDI communication with customers. 

• Pricing & Invoicing: Ensure accurate price setup in CERPS and issue invoices and credit documents. 

• Warehouse & Stock Coordination: Communicate with the warehouse, evaluate KPIs, perform stock reconciliation, and minimize obsolete stock. 

• Claims & Reporting: Handle customer claims promptly and prepare month-end reports (including OTIF). 

• Transport & Documentation: Prepare transport and order forecasts, book transportation, and create documents for customs clearance. 

• Project Participation: Contribute to supply chain projects and meetings to ensure correct product supply. 

• Compliance: Report adverse events, quality complaints, or safety information according to Haleon processes. 

Why You? 

Education:

• Degree or ongoing higher educational studies in Supply Chain & Logistics, Finance, Planning, or similar field. 

Languages:

• Hungarian and English (additional languages are a plus). 

Core Skills:  

• Customer orientation 

• Strong communication skills 

• Flexibility and attention to detail 

• Ability to meet deadlines 

• Problem-solving and process improvement mindset 

• Independence and proactivity 

• Strong work ethic, perseverance, and resilience 

Preferred Qualifications:<